35bdo's Privacy Policy
Your Data Secured

Welcome to 35bdo. Whether you are opening an account, playing a game, or simply browsing our site — your privacy is our top priority at every step. This Privacy Policy clearly explains what information we collect, why we collect it, and how we keep it secure. Please take a moment to read it in full — it is here for you.

1. Information We Collect

To improve your experience on 35bdo and meet our legal obligations, we collect certain information. This data comes through two main channels: what you provide directly and what is collected automatically.

Information you provide directly:

• Full name, date of birth, and national ID number (for KYC verification)
• Email address and mobile number
• Residential address (city and district)
• Payment method details (Mobile Banking/Nagad/Rocket number — not your full PIN)
• Profile Photo (Optional)
• Messages and complaints submitted via support chat

Automatically Collected Information:

• IP address and approximate location
• Browser type, version, and operating system
• Device type (mobile/tablet/desktop) & device ID
• Time spent on site, pages visited, and game history
• Transaction time, amount, and method
• Login and logout timestamps

2. How We Use Your Information

35bdo never uses your data unnecessarily. Any information we collect is used only for the following purposes:

• Account management: Creating, updating, and securing your profile.
• Identity Verification: Verifying your age and identity through the KYC process (to comply with the 18+ rule).
• Transaction Processing: Ensuring deposits, withdrawals, and bonuses are processed accurately.
• Fraud Prevention: Detecting suspicious accounts and transactions to keep the platform safe.
• Customer Support: Providing accurate responses to your complaints and inquiries.
• Personalized offers: Sending you relevant bonuses and promotions based on your gaming preferences.
• Legal compliance: Compliance with applicable laws and regulatory guidelines in Bangladesh.
• Platform Improvement: Analyzing user experience to improve and optimize the site.

3. Cookie & Tracking Policy

35bdo uses cookies and similar tracking technologies to keep the website running smoothly. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential cookies: To maintain active login sessions and ensure site security. Disabling these cookies will prevent the site from functioning properly.
• Performance Cookies: To understand which pages are used most and where issues occur. This data is fully anonymized.
• Functionality Cookies: To remember your language preferences, game settings, and session data.
• Marketing Cookies: To show relevant ads and offers (you can turn this off at any time).

You can delete or disable cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain features.

4. Sharing Information with Third Parties

35bdo never sells your data. We may share limited information with trusted partners only as needed to deliver our services:

• Payment Processors: Payment gateways such as Mobile Banking, Nagad, and Rocket — used solely to process transactions.
• Identity Verification Providers: Through secure, encrypted channels for document verification during the KYC process.
• Cloud & Hosting Services: International-standard cloud platforms for secure data storage.
• Legal authorities: To comply with court orders or lawful requests from regulatory authorities.
• Fraud Prevention Organizations: Industry-standard data sharing to prevent money laundering and fraud.

5. Data Retention & Deletion Policy

35bdo retains your data only for as long as necessary. All information is kept securely while your account is active. After account closure, the following retention policy applies:

• Transaction and Financial Records — 5 Years (as required by law)
• KYC documents — 5 Years
• Game Logs & Betting History — 2 Years
• Support Chat Records — 1 Year
• Marketing Preferences — After Account Closure Within 30 Days Deleted

After the designated retention period, your data is automatically deleted or anonymized using secure methods so that you can no longer be identified.

6. Our Security Measures

35bdo uses industry-leading technology to keep your data secure. Ensuring protection at every level is our core commitment.

• For All Data Transfers 256-bit SSL/TLS Encryption
• In Password Storage bcrypt hashing — No one can see your actual password
• On Login Two-Factor Authentication (2FA) Benefits
• To Detect Suspicious Logins IP monitoring and device fingerprinting
• Regularly Third-Party Security Audits & Penetration Testing
• In Data Centers 24/7 Physical Security & Access Logging

7. Protection of Minors' Data

35bdo strictly prohibits anyone under 18 from accessing the platform. Date of birth is verified at registration, and age is reconfirmed during the KYC process.

If we become aware that a minor has created an account, we will close it immediately and delete all associated data. If you believe your child is using our platform, please contact our support team.

8. Your Rights

You have full control over your data at 35bdo. The following rights are available to you at any time:

• Right to Know: You may request a full list of what data we hold about you.
• Right to Rectification: You can update any incorrect or outdated information directly from your profile settings.
• Right to Erasure: You may close your account and request deletion of your data (subject to legal limitations).
• Right to Restrict Processing: You can restrict how your data is used for specific purposes.
• Data Portability: You may request a copy of your data in a structured, portable format.
• Marketing Opt-Out: You can opt out of promotional emails or SMS at any time.
• Right to lodge a complaint: You can reach out to our privacy team directly with any concerns.

To exercise any of these rights, contact our support team. We aim to respond within 30 business days.

9. Changes to the Privacy Policy

35bdo may update this Privacy Policy from time to time — due to legal changes, new features, or service improvements. For any significant changes, we will notify you by:

• We will send advance notice to your registered email
• We will display a pop-up notification when you log in to the platform
• Update the "Last Updated" date at the top of this page

Continuing to use the platform after any changes are made will be considered your acceptance of the updated policy. We recommend reviewing this page periodically.

10. Contact Us

For any questions, requests, or complaints regarding our Privacy Policy, please contact our privacy team. We are committed to responding promptly and sincerely.